Quick wins and tips

Once the feedback is in, the goal is to turn those insights into action.

Accessibility doesn’t always require a massive renovation budget; often, the most impactful changes are about communication and small adjustments.

The “Quick Wins” (Low Cost, High Impact)

Update Your Imagery
If a guest praised a specific feature, get a high-quality photo of it onto your website immediately. Visual proof is the number 1 booking clincher.

The “Reach” Test
Ensure soap dispensers, coat hooks, and light switches in “accessible” rooms are actually reachable from a seated position (usually between 400mm and 1200mm).

Clear the Path
Do a “clutter audit.” Ensure hallways and turning circles aren’t blocked by decorative plants, bins, or spare chairs.

Contrast is King
Use high-contrast tape or paint on the edges of steps or protruding pillars to help guests with visual impairments.

Pro-Tips for Continuous Improvement

Fix the “Broken Link”
If feedback mentions a heavy door or a tricky lip on a shower, don’t just note it – fix it if you can.

Empower Your Team
Share the feedback with staff. A team that understands why a specific chair height matters or why walkways must be kept clear will be more proactive in assisting guests.

Add a “Sensory Map”
Based on feedback about noise or lighting, create a simple map highlighting “quiet zones” or areas with low-level lighting for neurodivergent guests.

Update Your Digital Trail
If you’ve made an improvement based on feedback, shout about it on social media. It shows you listen and care about the inclusive experience.