Outdoor dining at West Cliff Arcade overlooking the crowded Royal Harbour in Ramsgate.

Enhancing our welcome

We’re starting an exciting new chapter as one of the UK’s best coastal destinations.

Thanks to significant investment and a clear strategy, we’re committed to showing off the very best of our stunning natural assets—from our golden sandy beaches and dramatic chalk cliffs to our unique coastal towns.

We are closer to London than you think, offering visitors and investors a dynamic escape right on the doorstep. Our focus is on sustainable growth, driven by key regeneration and development projects that are breathing new life into our communities.

Pedestrians stroll along the sunny Margate promenade past The Sun Deck, which features a converted red double-decker bus, colorful flags, and outdoor seating overlooking the sandy beach and sea.

A core part of this investment is dedicated to creating a truly welcoming environment for everyone.

This includes supporting our businesses with essential information to help them become more accessible, to improve the visitor experience for all.

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We are focused on providing practical support for our local economy, offering quick wins for businesses through clear guidance and promotional opportunities to ensure high standards of hospitality.

A shining example of this commitment is the Thanet Visitor Ambassador scheme, a network of passionate locals and professionals dedicated to offering a warm, knowledgeable welcome to every guest.

Tools to be part of Thanet’s improved welcome

In this section, you will find compelling local case studies that showcase best practice, essential resources for service improvements, and comprehensive training opportunities designed to help your business thrive and contribute to a memorable visitor experience for all.

Lady and man cycling along path above beach

Sustainability

Today’s visitors are actively seeking destinations and venues that work sustainably, source environmentally friendly products, buy local produce, and have great green credentials.

A staff member at a Visitor Information Centre sits behind a wooden desk, smiling while assisting a woman in a wheelchair. The office features yellow walls and shelves stocked with local cards and brochures.

Accessibility

Understanding and embracing accessibility isn’t just about doing the right thing; it’s a business decision that opens your doors to a huge, often underserved, market.

Visitor Ambassador programme

Enhance Your Visitors Experience: Become a Certified Thanet Visitor Ambassador.

Gentleman stood in from of trees and bushes in suit

“The team always brings creativity, enthusiasm, and genuine care to every project. Their hard work and dedication on Active Ramsgate and Kent’s Creative Isle have helped us achieve wonderful outcomes for our community. Their positive, collaborative approach, and consistent ability to deliver, make them a truly valued partner.”

Dean Williams, Marketing and Communications Officer at Ramsgate Town Council