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Accommodation Guidance Updates

Ahead of the reopening of Accommodation under Steps 2 (From Monday 12th April) and Step 3 (From Monday 17th May) further information and guidance has been released

Step 2 From Monday 12th April

Self-contained accommodation can reopen for leisure stays for groups comprising a single household/support bubble. This is defined as accommodation in which facilities including kitchens, sleeping areas, bathrooms and indoor communal areas such as lounges, sitting areas, and any lifts, staircases or internal corridors used to access the accommodation are restricted to exclusive use of a single household/support bubble.

Self-contained accommodation can open as follows

Overnight leisure stays in self-contained accommodation will be permitted.
This is defined as accommodation in which facilities including: kitchens, sleeping areas, bathrooms and indoor communal areas such as lounges, sitting areas, and any lifts, staircases or internal corridors used to access the accommodation are restricted to exclusive use of a single household/support bubble. A reception area is not to be treated as an indoor communal area if it is required in order to be open for check-in purposes, but it should only be used for the purposes of check-in. Guests may also use indoor public toilets, baby changing rooms, breastfeeding rooms, and facilities for laundering clothes, which are not to be treated as indoor communal areas. These areas should be cleaned regularly and kept well-ventilated and guests should try where possible to limit their interaction with other households whilst using these facilities. This will mean that any holiday parks, ‘standalone’ holiday lets such as houses and cottages, chalets, yurts, holiday boats, and motels and other accommodation in which kitchens, sleeping areas, bathrooms and indoor communal areas such as lounges, sitting areas, and any lifts, staircases or internal corridors used to access the accommodation are for the exclusive use of a single household/support bubble may open for leisure stays.

Campsites and caravan parks will be permitted to open for leisure stays provided that the only shared facilities used by guests at the campsite or caravan park are receptions, washing facilities (including facilities for laundering clothes), public toilets, baby changing rooms, breastfeeding rooms, water points and waste disposal points. Shower facilities should be operated so as to ensure no household mixing takes place. This would involve either assigning shower facilities to one household group/support bubble, (i.e. making them private), or running a reservation and clean process (whereby one household can exclusively book the shared facilities for a fixed time, and the facilities are cleaned between reservations and kept well-ventilated). Other facilities - receptions, facilities for laundering clothes, public toilets, baby changing rooms, breastfeeding rooms, water points and waste disposal points - should be cleaned regularly and kept well-ventilated and guests should try where possible to limit their interaction with other households whilst using these facilities.

If a site is open to provide self-contained accommodation for leisure stays, permitted businesses or services can also operate on site and can be used by guests and by the general public. This includes:
  • Indoor and outdoor sport facilities (swimming pools and gyms), recreation facilities such as ziplining, spas and personal care, and retail. These facilities can open even where access is via shared indoor communal areas such as lifts or corridors, as long as those communal areas are used solely to access the facilities and not to access accommodation. Saunas and steam rooms must remain closed. You should check the guidance for sport facilitiesclose contact services and retail shops, stores and branches and ensure you adhere to any relevant requirements.
  • Outdoor hospitality such as restaurants, cafes and bars. These facilities can open even where access is via shared indoor communal areas such as lifts or corridors, as long as those communal areas are used solely to access the facilities and not to access accommodation. The use of indoor public toilets (and facilities such as baby changing rooms) is permitted even if access is via shared indoor communal areas such as lifts or corridors, as long as those communal areas are used solely to access the facilities and not to access accommodation. You can find more information in the section on hospitality. You should check the guidance for restaurants, pubs, bars and takeaway services, and ensure you adhere to any relevant measures.
  • Hospitality venues may provide takeaway food and drink (including takeaway alcohol).
If a site is not self-contained and therefore remains closed for leisure stays, permitted businesses or services can still operate on site and can be used by guests and by the general public:
  • Indoor and outdoor sport facilities (swimming pools and gyms), spas and personal care, and retail may open for access by the public as well as for guests staying for legally permitted reasons. These facilities can open even where the entrance is within the hotel and access is via shared indoor facilities such as lifts/corridors. Saunas and steam rooms must remain closed. You should check the guidance for sport facilities, close contact services and retail shops, stores and branches and ensure you adhere to any relevant requirements.
  • Outdoor hospitality such as restaurants, cafes and bars can open for the public as well as for guests staying for legally permitted reasons. Outdoor hospitality can open even where the entrance is within the hotel and access is via shared indoor communal areas such as lifts/corridors. The use of indoor toilets (and facilities such as baby changing rooms) is permitted, even if accessed through shared communal areas such as lifts/corridors. You can find more information in section on hospitality. You should check the guidance for restaurants, pubs, bars and takeaway services, and ensure you adhere to any relevant measures. Food and/or drink (including alcohol) can be provided through room service as long as it is ordered by phone or online.
  • Communal spaces such as lounges or lobbies may remain open to guests but no food or drink should be served in these spaces, people should not be encouraged to gather and social distancing should be observed.
If your business provides both self-contained and non-self-contained accommodation, both may only open subject to their respective restrictions, for example:
  • The hotel may open for legally permitted stays (only)
  • The self-contained chalets may open for leisure stays and for legally permitted stays
  • The hotel’s indoor facilities may open to the public and to all guests

Step 3 - From Monday 17th May 

The hotels and other guest accommodation guidance has been updated to include measures that will apply from Step 3 from 17 May in England.
Business operations
  • All guest accommodation can open for leisure stays. This includes hotels, hostels, B&Bs and other types of accommodation that rely on sharing facilities (including kitchens, sleeping areas, bathrooms and indoor communal areas such as lounges, sitting areas, and any lifts, staircases or internal corridors used to access the accommodation). More information on how to operate shared facilities is available in the section on changes to facilities and services
  • Overnight stays in guest accommodation are restricted to groups of up to 6 people or 2 households/bubbles. People should stay socially distanced from anyone they do not live with or share a bubble with.
  • Residential trips for out-of-school settings, such as youth groups and children’s extra-curricular clubs, should be restricted to groups of up to 6 people or 2 households/support or childcare bubbles, including supervising adults. More information is available in the guidance for out-of-school settings.
  • Food and/or drink (including alcohol) can be provided through room service. Communal spaces such as lounges or lobbies may remain open to guests but no food or drink should be served in these spaces, people should not be encouraged to gather and social distancing should be observed.
  • Indoor entertainment is permitted. This includes venues such as theatres, cinemas and concert halls, and performance/screening areas within the premises of another venue such as a pub, hotel or holiday park. More information on these measures is available in the sections on changes to operations, changes to facilities and services and hospitality.
  • For existing bookings, if guests are not able to take a planned holiday due to coronavirus restrictions, accommodation providers should give guests a chance to cancel their bookings. If a booking is cancelled, either by the guest or the provider, accommodation providers are encouraged to offer alternative dates if this can be agreed with the customer. If this cannot be arranged, businesses are expected to provide a refund depending on the terms of the booking contract.
Business meetings and events
  • Permitted venues (including guest accommodation) can hire out function and event spaces for essential work, education and training, where these events cannot reasonably be conducted remotely.
  • Permitted venues (including guest accommodation) can host business meeting/event show-rounds, viewings and site visits for the purpose of viewing the venue for a future booking.
  • Indoor and outdoor business events can take place. This includes conferences, trade shows, exhibitions, charity auctions, private dining events such as charity or gala dinners and awards ceremonies, and corporate hospitality. More information is available in the section on meetings and events and the guidance for visitor economy settings
In parallel to these steps, four formal reviews will also take place on the issues of:
  1. Social distancing and face masks
  2. The resumption of international travel – the global Travel Taskforce will report on Monday 12th April with recommendations aimed at facilitating a return to international travel as soon as possible while still managing the risk from imported cases and variants of concern. Following that, the Government will determine when international travel should resume, which will be no earlier than 17 May.
  3. COVID status certification to enable reopening of businesses, mindful of discrimination and privacy
  4. The return of major events.