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Coronavirus Information

As we go through the recovery phases, we will be doing our best to support you and keep you updated with relevant news on a regular basis. As news is changing so quickly, the best way for us to do this is to provide you with the links, which you can then click through to as and when you wish to access the most up-to-date information.


To receive our industry enewsletter 'Tourism Matters' with the latest news and opportunities for businesses, please sign up hereTo read previous issues please click here


Business Reopening

Indoor gyms and swimming pools may reopen from Saturday 25th July, with appropriate measures such as enhanced cleaning protocols and pre-booking systems in place

Outdoor performancesrecreational sport and outdoor gyms, swimming pools and water parks with social distancing can resume from Saturday 11th July, guidance for the performing arts sector has been updated and is available. Venue capacity will be reduced and electronic ticketing will be implemented to control crowds and support Test and Trace.

On Tuesday 23rd June, the government announced the next stage of the lockdown restrictions easing in England from Saturday 4th July that includes

  • Where it is not possible to stay 2m apart, guidance will allow people to keep a social distance of 1m plus. This means staying 1m apart, plus mitigations which reduce the risk of transmission.
  • Pubs, restaurants and hairdressers will be able to reopen, providing they adhere to Covid Secure guidelines. Accommodation sites (hotels, B&Bs, campsites and self-catering) can reopen and so can some leisure facilities and tourism attractions, providing they can do so safely.  These include outdoor gyms and playgrounds, cinemas, museums, galleries, theme parks and arcades.

Full government guidance on this can be found at

‘We’re Good to Go’ Industry Standard

VisitBritain/VisitEngland has announced the launch of a UK-wide industry standard and consumer mark, in partnership with the national tourist organisations of Northern Ireland, Scotland and Wales to provide a ‘ring of confidence’ for tourism as the sector works towards reopening.

The ‘We’re Good To Go’ industry standard and supporting mark means businesses across the sector can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a Covid-19 risk assessment and check they have the required processes in place.

The scheme is free to join and open to all businesses across the sector.

Further information and links to the self-assessment online platform can be found here

Download a poster to advise your guests what to do if they are showing symptoms of Coronavirus should you wish to print and display

Maintaining records of staff, customers and visitors to support NHS Test and Trace
The government has issued guidance for businesses providing an on-site service to collect and maintain data on staff, customers and visitors upon reopening to help support NHS Test and Trace. The guidance applies to:
  • Hospitality, including pubs, bars and restaurants (it does not apply to businesses operating a takeaway/delivery only basis).
  • Tourism and leisure, including hotels, museums, cinemas, zoos and theme parks
  • Facilities provided by local authorities including town halls and civic centres for events, community centres, libraries and children’s centres.
  • Places of worship including use for events and other community activities.
The information businesses should collect is outlined here (scroll down). The data needs to be kept for 21 days and should be collected in a way that is manageable for your establishment.
Guidance on collection and maintenance of data from Information Commissioner's Office (ICO)
The ICO has also published a statement and a short data protection checklist for protecting customer data:
  • Ask for only what’s needed
  • Be transparent with customers and what the information is being used for
  • Store the data carefully
  • Don’t use it for other purposes
  • Erase the data in line with the government guidelines 


Thanet District Council

The Thanet District Council website has dedicated pages of Coronavirus information. It is regularly updated and is a useful resource with links to key public information including FAQs, a message from the Leader of the Council, updates to council service availability and reporting systems

There is a dedicated business support and advice section with links to a number of relevant organisations, providing the most up to date information for businesses around business rate grants and relief. 

High Street and Business Reopening

The Government confirmed that non-essential retailers could re-open from Monday 15 June, provided they have implemented the recommended Covid-19 safety guidelines.

To support businesses as they reopen, the council has been installing high street signage, communicating directly with local retailers, offer practical ‘Ready for reopening’ information on the council’s website, as well as provide help via the Council’s support line on 01843 577330 ( Monday - Friday 9am-5pm). Businesses can also contact the Kent and Medway Growth Hub for guidance or call their business support hotline on 03333 602 300 (Monday to Friday, 8.30am - 6.30pm).

Our High Streets have new temporary signage to remind the public of the Government guidelines around social distancing and to encourage pedestrian flow to help maintain this, which will help people return to our high streets with confidence. It will be a phased approach with the focus on the High Streets in Margate, Broadstairs, Ramsgate, Westgate, Birchington and Northdown Road, Cliftonville to begin with.

Safety and distancing signage

Local companies that are able to assist with safety and distancing signage for venues planning to reopen. Posters and signs are available to download for free and print yourself from If you wish to purchase ready-printed signs, the businesses below are able to help.


Visit Kent and Kent Information 

Visit Kent are part of the Tourism Industry Emergency Response group (TIER) receiving advice, useful links and information for tourism businesses that is available to view on their business website

Visit Kent has launched a new Linkedin Forum ‘Visit Kent Tourism & Hospitality Group’ for all Kent tourism and hospitality businesses to share updates, ask questions and support each other. Anyone can request to join here


Kent Invicta Chamber of Commerce

The Kent and Medway Growth Hub have launched a COVID-19 Business Support Hotline that will be open Monday - Friday from 8.30am - 6.30pm and can provide information, support and advice for your business.

Business Support Hotline 03333 602300.

For any other queries on how the Chamber can support businesses, contact them through their website or email

Look out for webinars being run by Kent Invicta Chamber



Regularly updated information for tourism and event businesses as well as government updates  Learn more 

VisitEngland Business Advice Hub


Government Information

Updates and information on the latest advice for employers and businesses can be found on the website. It offers guidance on COVID-19 and how to give advice to staff. It also has details of the support available to business including


Other Useful Information

NHS Information

Arts Council England (ACE) 

Culture Recovery Fund (ACE) 

The National Lottery Heritage Fund

Sport England   

Produced in Kent

Historic England